Privacy Policy

This policy explains how PrimeVan Removals (“we”, “us”) uses personal information collected through this website. It is written for UK data protection law (the UK GDPR and the Data Protection Act 2018).

Note for the business owner: items marked [to be confirmed] need your details before this policy is final. Consider having it reviewed by a qualified adviser.

Who we are

PrimeVan Removals is a removals business based in London, United Kingdom. Legal business name: [to be confirmed]. Business address: [to be confirmed]. Contact for privacy questions: phone or WhatsApp 07812 382563.

Information we collect

When you request a quote or contact us, we collect the information you choose to give us, which may include:

your name, phone number and email address;
collection and delivery postcodes and addresses;
your moving date, property type, floor and access details;
a description of the items to be moved and any notes you add.

If you contact us by WhatsApp or phone, we receive the information you share in that conversation, including any photos you send.

How we use it

to respond to your enquiry and prepare a quote (steps taken at your request before entering into a contract);
to arrange and carry out a move you have booked (performance of a contract);
to keep business records we are required to keep (legal obligation).

We do not sell your personal information and we do not use it for marketing without your consent.

Services that process data for us

FormSubmit (formsubmit.co) delivers the website’s forms to our email inbox.
Email provider (Microsoft Outlook / Hotmail) stores the enquiries we receive.
WhatsApp (Meta) if you choose to message us there.
Firebase Hosting (Google) hosts this website.
Google Fonts and Unsplash serve fonts and some images, which means your browser connects to their servers and shares your IP address with them.

How long we keep it

Retention period for enquiries and booking records: [to be confirmed].

Cookies

This website does not set its own tracking or advertising cookies. If analytics or other cookies are added in future, this policy will be updated and consent requested where required.

Your rights

You have the right to access, correct or delete your personal information, to restrict or object to its use, and to data portability. To make a request, contact us using the details above. You can also complain to the Information Commissioner’s Office (ICO) at ico.org.uk.

Changes

We may update this policy from time to time. The latest version will always be on this page.